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Feedback and complaints
Your feedback helps us provide better support. Compliments, suggestions and complaints are all welcome, and raising a concern will never affect the support you receive.
How to give feedback or make a complaint
1
Tell us
Email info@caritascollective.com.au or call 08 9446 9000. You can ask a family member, advocate or support person to contact us on your behalf.
2
We respond
We’ll acknowledge your complaint promptly, look into it fairly, keep you informed, and work with you on a resolution.
3
Not satisfied?
You can contact the NDIS Quality and Safeguards Commission at any time. You don’t need to raise it with us first.
NDIS Quality and Safeguards Commission
The NDIS Commission is an independent agency that handles complaints about NDIS supports and services.
- Phone: 1800 035 544 (free call from landlines)
- Website: www.ndiscommission.gov.au
- Interpreters and support for people who need help to make a complaint are available.